Refund policy

 

Company Information

At Bazaarqix, we want every customer to enjoy a reliable and satisfying shopping experience. We offer cups, mugs, drinking glasses, dinnerware, tableware, kitchen utensils, and other kitchen and dining essentials. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

• Items must be unused, undamaged, and in their original condition.

• Products should include their original packaging, accessories, and components where applicable.

• Proof of purchase, such as an order number or order confirmation, must be provided.

• Customers must contact our support team and receive return instructions before sending any item back.

Returns sent without prior authorization may not be accepted, except where otherwise required by applicable law.

For cups, mugs, drinking glasses, plates, bowls, and other food-contact products, items should be unused and in a hygienic condition to qualify for a change-of-mind return.

These conditions do not limit any mandatory consumer rights under applicable law.

2. Non-Returnable Items

Certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify under applicable consumer protection laws.

Examples may include:

• Products that have been used, washed, or handled in a way that affects their resale condition.

• Food-contact products that cannot reasonably be resold for hygiene reasons after use.

• Items that have been damaged after delivery through improper handling, misuse, or unauthorized modification.

This policy does not exclude products that are defective, damaged upon arrival, incorrectly supplied, or otherwise eligible for a remedy under applicable law.

3. How to Request a Return

To initiate a return, email service@bazaarqix.com with the following information:

• Your order number.

• The name or description of the item you wish to return.

• The reason for your return request.

• Clear photographs, if the product is damaged, defective, or incorrect.

Our customer service team will review your request and provide the applicable return instructions and return address.

Please do not send products back before receiving instructions from our support team.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

When contacting us, please include your order number, a description of the issue, and clear photographs of the affected product and its packaging where available.

For fragile items such as glass cups, drinking glasses, ceramic mugs, plates, and bowls, photographs of any breakage or damage can help us assess the issue.

After reviewing your request, we will work with you to arrange an appropriate solution, such as a replacement, return, or refund, in accordance with applicable law.

If the issue results from our error or a product defect, Bazaarqix will cover reasonable return shipping expenses or provide a suitable return shipping arrangement, as applicable.

5. Return Shipping Costs

For returns due to a change of mind, personal preference, or an incorrectly selected product, customers are responsible for return shipping costs unless otherwise required by law or agreed upon by our support team.

If a return is necessary because an item arrived damaged, defective, incorrect, or due to an error on our part, Bazaarqix will cover reasonable return shipping costs or provide an appropriate return shipping solution.

We recommend using a trackable shipping service and packaging fragile products carefully when an authorized return is required.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law or where the return results from our error.

If a refund is approved without requiring the product to be returned, we will inform you of the applicable refund arrangement.

7. Exchanges

If you need a different cup, mug, glass, dinnerware item, kitchen utensil, or product variation, please contact our customer support team.

Exchanges are subject to product availability. If an exchange is unavailable, we may offer an eligible return and refund in accordance with this policy and applicable law.

Please wait for confirmation from our support team before sending any item back for an exchange.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at service@bazaarqix.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has shipped, cancellation may no longer be possible, and the return procedure may apply.

Nothing in this section limits any cancellation rights provided by applicable law.

9. Contact Information

For questions regarding returns, refunds, exchanges, or order issues, please contact us:

Store: Bazaarqix

Website: https://bazaarqix.com

Email: service@bazaarqix.com

We are committed to handling eligible return requests fairly and providing clear assistance throughout the process. Thank you for shopping with Bazaarqix.